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Carrara 8.5 Serial Number No Longer Valid ♦♦NEW SERIAL NUMBER IN YOUR LIST NOW♦♦

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Comments

  • Max TurladMax Turlad Posts: 84
    edited September 2013

    Here too ... ########@@@@@@@@@@@@@GRRRRRRRRRRRRR!!!!!!!!££££è*[][][]][*********######## (Some swear word in Italian, but I think this is a universal Language). I don't understand how a company can make mistakes as well. Now we have to deceive our PC in order to work with Carrara .... nahhhhhhhhhhh!!! Anyway I like this software and I look with confidence a quick solution by DAZ.

    Ciao, Max.

    Post edited by Max Turlad on
  • DonleavyDonleavy Posts: 34
    edited December 1969

    Same problem for me...Serial not working today...

  • EddyMI3DEddyMI3D Posts: 365
    edited December 1969

    skynear said:
    B.Bilddermann:

    Installed Carrara 8.5 PRO yesterday on a new iMac OSX 10.8.4 worked fine. After closing and opening later my serial was invalid.


    Thats the reason we are here...
    For myself, I take this with patience.
  • DartanbeckDartanbeck Posts: 21,549
    edited December 1969

    EddyMI said:
    skynear said:
    B.Bilddermann:

    Installed Carrara 8.5 PRO yesterday on a new iMac OSX 10.8.4 worked fine. After closing and opening later my serial was invalid.


    Thats the reason we are here...
    For myself, I take this with patience.Oh yeah... me too. DAZ will have us up and running shortly ;)
  • DartanbeckDartanbeck Posts: 21,549
    edited December 1969

    sbilf said:
    Here too ... ########@@@@@@@@@@@@@GRRRRRRRRRRRRR!!!!!!!!££££è*[][][]][*********######## (Some swear word in Italian, but I think this is a universal Language). I don't understand how a company can make mistakes as well. Now we have to deceive our PC in order to work with Carrara .... nahhhhhhhhhhh!!! Anyway I like this software and I look with confidence a quick solution by DAZ.

    Ciao, Max.

    Really? I always thought that word was Wisconsinite slang! Huh... Thanks for clearing that up, Son! ;)
  • ChoholeChohole Posts: 33,604
    edited December 1969

    chohole said:
    UPDATE

    Daz 3D have people working on this as we speak, I am asked to tell you that they are working to resolve immediately.

    Will post any further message as we get them.

    PLEASE NOTE THIS POST

  • Max TurladMax Turlad Posts: 84
    edited December 1969

    :-) Dad!!!!

    I hope the software back to work soon, meanwhile i play with lightning ;-)

  • Max TurladMax Turlad Posts: 84
    edited September 2013

    chohole said:

    Daz 3D have people working on this as we speak, I am asked to tell you that they are working to resolve immediately.

    Will post any further message as we get them.

    Hi Chohole,

    of course we know and expect with confidence a solution. Soon.

    Ciao Max.

    Post edited by Max Turlad on
  • TGS808TGS808 Posts: 168
    edited December 1969

    chohole said:
    chohole said:
    UPDATE

    Daz 3D have people working on this as we speak, I am asked to tell you that they are working to resolve immediately.

    Will post any further message as we get them.

    PLEASE NOTE THIS POST

    Noted. Awaiting further updates.

  • bytescapesbytescapes Posts: 1,841
    edited September 2013

    Dartanbeck said:
    DAZ will have us up and running shortly ;)

    Are you sure you don't mean 'soon'? ;)

    As a software developer, I have a certain sympathy for DAZ's engineers over this one, especially whichever poor slob(s) have to spend their Labor Day trying to resolve the issue. Yes, it's annoying and shouldn't have happened ... but that's software.

    Big thanks to Chohole for raising the alarm, following up and keeping us updated on progress.

    Post edited by bytescapes on
  • protovuprotovu Posts: 194
    edited December 1969

    Fellow Frustratees,

    Am I missing something?
    Is there an 8.5 Pro upgrade available which is distinct from the $285 offering.
    Not a huge deal, but I would like to get the right software. Maybe an upgrade will be less disruptive.

    For today's work load, if the serial number for newly purchased Car 8.5 does not activate, can someone outline the steps
    to tricking my Windows 7 machine into thinking it is yesterday?

    thank you

  • HeavyDHeavyD Posts: 63
    edited December 1969

    WOW! So many posts . . . hard to keep track of all the input.
    It's one thing to have an oversight on the expiration date but to have it fall on a holiday just amplifies it. (Sorry if I am repeating the observation)

    One BIG question - How are we going to be notified of the fix and when it happens? Will there be a simpler method than tracking these posts? I hope! Email message to all possibly?

  • SileneUKSileneUK Posts: 1,975
    edited December 1969

    chohole said:
    UPDATE

    Daz 3D have people working on this as we speak, I am asked to tell you that they are working to resolve immediately.

    Will post any further message as we get them.

    BUMPING Chohole's helpful update post.

    Thanks!

    I think some boarders won't be happy though until the poor sods who buggered this up are dragged through the streets of SLC, bleeding from a flogging that could only be rendered as gruesomely as possible in Cararra!

    For workaround in Windows, go to your date/time icon in the lower right (usually) of your Desktop tray. Click and it will open. Click on the Change Date / Time settings and pick a date in August, eg 30th or whatever. No need to change the time I don't think. Your incoming emails will be correctly stamped, outgoing will be as of the date you have chosen so give your addressees a heads up that you have rolled back a couple of days so they don't think you are unaware of the change.

    :) SileneUK

  • protovuprotovu Posts: 194
    edited December 1969

    Thank you, Silene.
    Does anyone know if there is an 8.5 pro "upgrade" that is distinct from the only offering I am seeing which does not seem to be an upgrade, per se?

  • Subtropic PixelSubtropic Pixel Posts: 2,388
    edited September 2013

    laurenwbr said:

    I think some boarders won't be happy though until the poor sods who buggered this up are dragged through the streets of SLC, bleeding from a flogging that could only be rendered as gruesomely as possible in Cararra!

    Naaah, they'll just make political cartoons with the same software that the poor sods made! LOL, Kismet!

    For workaround in Windows, go to your date/time icon in the lower right (usually) of your Desktop tray. Click and it will open. Click on the Change Date / Time settings and pick a date in August, eg 30th or whatever. No need to change the time I don't think. Your incoming emails will be correctly stamped, outgoing will be as of the date you have chosen so give your addressees a heads up that you have rolled back a couple of days so they don't think you are unaware of the change.

    You forgot step 3. If you think you need to send email or perform any other time-sensitive tasks, then...once Carrara is up and running, set your clock back (errr, forward) to the current time. You will need to redo steps 1 thru 3 if you have to stop/start Carrara, but your system clock will behave correctly and you won't have unexpected backups, antivirus, or defrags kicking off at inconvenient times...

    Post edited by Subtropic Pixel on
  • jerhamjerham Posts: 155
    edited September 2013

    have a new serial in my account, and it works ;-)

    Post edited by jerham on
  • Subtropic PixelSubtropic Pixel Posts: 2,388
    edited December 1969

    Works for me too, yay!

  • EddyMI3DEddyMI3D Posts: 365
    edited December 1969

    Got a new serial too - works fine.
    Thanks to DAZ team

  • DartanbeckDartanbeck Posts: 21,549
    edited September 2013

    New page, so I'll bump this over again ;)

    chohole said:
    chohole said:
    UPDATE

    Daz 3D have people working on this as we speak, I am asked to tell you that they are working to resolve immediately.

    Will post any further message as we get them.

    PLEASE NOTE THIS POST

    Post edited by Dartanbeck on
  • manneristicstudiosmanneristicstudios Posts: 2
    edited December 1969

    Got a new serial too

    8.5 is working! Now time to test it out :-) :coolsmile:

  • DoomsdayRendererDoomsdayRenderer Posts: 4
    edited December 1969

    Yes, thanks, support people, got new serial and it works!

  • SileneUKSileneUK Posts: 1,975
    edited December 1969

    Subtropic Pixel said:
    laurenwbr said:

    I think some boarders won't be happy though until the poor sods who buggered this up are dragged through the streets of SLC, bleeding from a flogging that could only be rendered as gruesomely as possible in Cararra!

    Naaah, they'll just make political cartoons with the same software that the poor sods made! LOL, Kismet!

    For workaround in Windows, go to your date/time icon in the lower right (usually) of your Desktop tray. Click and it will open. Click on the Change Date / Time settings and pick a date in August, eg 30th or whatever. No need to change the time I don't think. Your incoming emails will be correctly stamped, outgoing will be as of the date you have chosen so give your addressees a heads up that you have rolled back a couple of days so they don't think you are unaware of the change.

    You forgot step 3. If you think you need to send email or perform any other time-sensitive tasks, then...once Carrara is up and running, set your clock back (errr, forward) to the current time. You will need to redo steps 1 thru 3 if you have to stop/start Carrara, but your system clock will behave correctly and you won't have unexpected backups, antivirus, or defrags kicking off at inconvenient times...

    Ooops... thanks. I have a laptop as well, so am using that for emails.

  • TGS808TGS808 Posts: 168
    edited December 1969

    protovu said:
    Thank you, Silene.
    Does anyone know if there is an 8.5 pro "upgrade" that is distinct from the only offering I am seeing which does not seem to be an upgrade, per se?

    No, but I know what you are saying. Generally (at least what I've gotten used to seeing over the years when buying software) there is a full price listed (for new buyers) and an upgrade price (which is significantly less for current users). Not the case here. There is one price. $285. Current owners of Carrara will receive a 50% discount for the first two weeks (beginning 8/26), bringing it down to $142.50. Platinum Club members get an additional 40% off making it $85.50.

  • NeilV_1NeilV_1 Posts: 442
    edited December 1969

    GigaShadow said:
    protovu said:
    Thank you, Silene.
    Does anyone know if there is an 8.5 pro "upgrade" that is distinct from the only offering I am seeing which does not seem to be an upgrade, per se?

    No, but I know what you are saying. Generally (at least what I've gotten used to seeing over the years when buying software) there is a full price listed (for new buyers) and an upgrade price (which is significantly less for current users). Not the case here. There is one price. $285. Current owners of Carrara will receive a 50% discount for the first two weeks (beginning 8/26), bringing it down to $142.50. Platinum Club members get an additional 40% off making it $85.50.

    I have asked for the price in the store to be looked at in case it broke again.

  • EyosEyos Posts: 114
    edited December 1969

    Yep, the new serial number works.
    Thanks for the quick solution!

  • TGS808TGS808 Posts: 168
    edited December 1969

    Looks like new serials abound for everyone. Got mine too and it works. Guess I'll have to wait until 10/1 to know if it's permanent ;)

    If we were quick to criticize Daz for the situation then we have to commend them for the quick response and rectification. Thanks to them for getting it fixed fast.

  • Subtropic PixelSubtropic Pixel Posts: 2,388
    edited December 1969

    Eyos said:
    Yep, the new serial number works.
    Thanks for the quick solution!

    Hmmm, sorry to pick nits, but it wasn't really all that quick. The issue has been known for at least 12 hours here in the US, probably longer on the other side of the pond. And my the usable part of my holiday is nearly over; personal commitments this afternoon.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    Subtropic Pixel said:
    Eyos said:
    Yep, the new serial number works.
    Thanks for the quick solution!

    Hmmm, sorry to pick nits, but it wasn't really all that quick. The issue has been known for at least 12 hours here in the US, probably longer on the other side of the pond. And my the usable part of my holiday is nearly over; personal commitments this afternoon.

    Yes but only 3 hours from the start of the day in Utah, Given that it was a holiday, following a weekend, I think the the response was terrific.

  • DZ_jaredDZ_jared Posts: 1,316
    edited December 1969

    We have reissued serial codes to everyone who purchased Carrara 8.5. Please check your account for a new serial code. This should fix the problem. I apologize for the inconvenience. When the commercial serial codes were generated the expiry tag was left on by mistake. The new serial codes do not have this problem. In addition anyone who purchase Carrara 8.5 from here forward won't have this problem.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    I have edited the thread title to reflect this

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