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Similar thing here. Yesterday I grabbed the Dandelion bundle, as I already had all the components. Today I noticed it was not owned, nor any of the components. Didn't check any of the other completed bundles I grabbed yesterday, but I did notice that two of the three orders are now listed as "Returned"?
I am extremly annoyed I have to say. Although I owned all the Pro Bundles I "purchased" several Starter Bundles for 0$ yesterday to finally have them removed from the available products listings (which should have been taken care of by DAZ long before). Now for nearly all of those the Starter Bundles items have been removed from my account although I own them through the Pro Bundles. We are talking about approx 100 single products. Does not get into my head that something like this can happen without anybody noticing. Hope it will be fixed asap.
There was a small group of customers 35, who were impacted by a bug on the website yesterday morning. All 35 of them received an email from our customer service team letting them know they were impacted. We attempted to resolve the issue by removing those items from their libraries, not realizing it would take other items away that were previously purchased.
We'll get this sorted out and appreciate your patience. For anyone impacted, please respond to the email you recieved.
Obviously their "cancel bundle purchase" routine doesn't take into account items you own from other purchases and simply cancels all of them.
It has been reported, hopefully Daz will fix the missing items quickly and fix the "cancel bundle" problem for good while they're at it.
I have received absolutely no communication about the cancellation of my order. So there may be way more people impacted than you think.
I received an email notifying me of the cancelation of my purchases, but nothing regarding the subsequent problems, even after replying to said email and opening a ticket. A simple "we are aware of the problem and working on it" that I didn't have to trawl the forums looking for would have done wonders for my souring mood.
No problem, we're looking at all 35 people's accounts to solve for any issues.
Perhaps you have the wrong email address on your account? I can 100% confirm it was the 35 people and we did email all of them.
I'm thinking that our team may have already left for the day when you emailed, but my apologies. We're currently working on the issue and should have it resolved soon.
Thank you for your work.
I have the right email address and get all emails from Daz
edit: Finally found it, it ended up as SPAM.
Thank you.
It seems it no longer works. I tried adding the Genesis starter bundle to my cart and it’s charging the full PC price even though I own everything in it. I guess this was a one day thing.
been waiting for this super obvious and desperately needed feature for years.
...but, I can't find a single bundle for which it is actually applied.
are there any specific (ridiculously idiotic) finicky requirements that essentially render the feature worthless?
for example, do you have to buy a new release (or some other equally frustrating rule) to get it to activate?
where can I find any specific details about it?
is there a list of products this has been enabled for?
I love having to ask dead obvious questions that make me sound like an idiot... where is the frekken annoucement? I think there was a new release page that got taken down for some reason, was it on that?
The only announcements were this thread and a mention on yesterday's sale page.
It did work on a selection of bundles from yesterday's sale, but I don't see that page anymore on the store carousel so it might be over.
The feature worked for me yesterday, and I got several bundles of which I had *every single part* already. I checked each one before adding it to my cart. Obviously, most were starter-bundles, for which I already had the pro-bundle. So, now two these three orders have for some reason be reverted, and I'm now the proud owner of a lot of incomplete pro-bundles.
Supposedly there was an e-mail about this with more information on how to solve this, but the only email I received only said:
"Hello,
Due to a technical bug on our website, some of the products on our store were mistakenly priced at $0 for a short time. The incorrectly priced items will be removed from your account due to this error. These great products are still available for purchase, and the site now reflects the correct sale prices. We apologize for any inconvenience this has caused.
Thank you for shopping with us,
The Daz3D Team"
And that was the only mail I got..
Again, those bundles (they were all bundles) were not mis-priced, but their price was lowered to $0 because I already had everything in them. After completing my order, I didn't even get a download link for them, and after opening DIM manually, there wasn't anything to download, simply because I already had all the products involved.
The email I received from customer support said the following:
Hello,
Due to a technical bug on our website, some of the products on our store were mistakenly priced at $0 for a short time. The incorrectly priced items will be removed from your account due to this error. These great products are still available for purchase, and the site now reflects the correct sale prices. We apologize for any inconvenience this has caused.
Thank you for shopping with us,
The Daz3D Team
Is that the email you are referring to? If not, then I did not get the one you are speaking of.
I filed a support ticket with a few examples of what happened to my account, but by no means did I attempt to cover ALL the starter bundles I purchased for the pro bundles I already owned, nor the other bundles where I already owned all the items, and now show I own NONE of the items. Do you need exhaustive lists from us, because if that is the case, it will take me quite a while, because I built a lot of these things piecemeal over the last two years.
Received the same mail, the "removed from library" items are back for me by now. They show as purchased in the shop with the DAZ-DEALS plugin.
First it was the starter packs which were back, later the individual items.
Fingers crossed for you, that your stuff is back too.
Wow! I feel the pain for all of you that had problems with the site yesterday. I did one starter bundle just to see if it would work. It did, but then I got this weird feeling and decided to leave the rest. I don't have *that* many pro bundles, and I already told Daz Deals to hide the appropriate starters. It would be great if the discount feature worked all the time for all the bundles. Seems to me, that's how it should be.
exactly my opinion
My items have been returned! Whew!
Thanks to everyone for taking care of that so quickly. Hopefully everyone will be sorted out soon.
Hmmm... if you already owned the pro bundle the correct price on the starter bundle would be $0 because you already owned all the items in it right? If so, what was the probelm? I generally don't give starter bundles a second look because I always end up buying the pro bundle at some point if I buy it at all.
Excellent! Very happy for you.
Just so I'm clear, is this discount currently disabled? Or was it only good for items in a sale that has ended? If the former, when will it be active again? If the latter......why? Once you've introduced a feature like this, why would it ever not be active?
The often overlooked "If" in the original announcement has diluted the advantage it seems.
(If a bundle discount is enabled for a bundle you will get a discount on the bundle that corresponds to how much of the bundle you already own.)
It looks like the discount was only enabled on some items and only for that one day. I suppose there will be other things enabled on other days. Also, the discount only shows in the cart, so you have to continually add and remove things from the cart to see what discount there might be.
Well, this has been quite the morning. Opened up the forums to see this being talked about, and I recieved and email last night about the GREAT RETURNING OF 2021 so when I checked...yup, major hit. Besides anatomic elements inexplicably missing, a massive amount of seperate items I'd purchased from older bundles are gone, as well as content from starter bundles of pro bundles I owned. Sending an email but I guess we'll see. The fact that other people have had their content restored gives me hope, but honestly I'm not going to be able to search through 17+ pages of orders to find recipts for old purchases so who knows
My guess (and hopes) is that the intention is for this is to be a general feature. Maybe what they did was a limited test and since it affected some people in a very (very) bad way, they will want to make sure it will not happen again.