Hot New (Northern) Season, New Sales Thread: Report Issues Here "Reporting Only"
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Though it could have been named better, it is the correct selection.
Daz said the part with the Julius bundle was working as expected, but the latter half of the section text was not and has now been fixed.
Thank you for checking.
Hi There,
Not sure if it has been meantioned anywhere, but English Village Pub leads to OOPs page (but displays in only show owned). I manually downloaded it when I bought it, and all looked good on the order page with all links working. But today I noticed, the order page lists Product Name as 'UNknown Product (90193)', and the Manual Download & Install Manager Ready links are blank. MSRP & PRice are populated correctly. I have no need to submit a ticket but I thought I should mention it here. If the forum upload works, I will include screenshots.
Edit: Same for 'Unknown Product (90132)' Peanut Cactus - Flowering Cacti. Colud be more . . . but this should be enough to post to locate issues.
Same.
The download button is there, but clicking on it results in "Auth expired"
Peanut Cactus doesn't show up in the Product Library, either. It's a broken image link.
On Tuesday the 18th, there were 46257 items in the store listing, now only 45519
Edit; Found these amongst my orders since June 5th;
18132, Truancy Outfit for Genesis 2 Male(s) Textures
90193, English Village Pub
50093, dForce Off The Shoulder Dress for Genesis 8 Female(s)
The readme page for 18132 and 50093 say; "This is a placeholder for the product Read Me - this product has not yet been publicly released."
Found a temporary quick fix for this issue: Filter by name and click the link. Although the image is broken and there are no product page links the files can be downloaded.
Edit: Dowload failed.
Already downloaded. Just wanted to point this out. It should not happen. Unless they've changed the way they query the database for these things, the UPC and primary key fields in the database should not have changed. Assuming they understand database structure concepts. Maybe I shouldn't assume. Tony Randall explained to us, in the TV show The Odd Couple, what happens when we assume!
Reported these two.
Thank-you. But just a heads up this is more than just two. In this screen shot showing inactive, even items that have product images populate, link to an oops page. This is wide spread. Try any searh low to high, new arrivals and you will find more.
Yes, there are 40 (by my count) that are out of place at the top when sorting by Price Low to High. After that, it appears normal.
When I sort low to high, everything "before" the Gift Card is either not found or not going to the cart
The banner image for 1/7 of store Artists has wrong URL, the correct one is https://cdn.daz3d.com/file/dazcdn/media/sliders/2023/july/0723-artist-slider.jpg
https://www.daz3d.com/christmas-in-july-23 The ‘Closet’ Featured Artist Items -> "Get Items older than 2020" has a link to selection that doesn't give the right discounts
Reported
Should be fixed now.
Adding to the list, products that I have bought and now are leading to OOPS page, can't be downloaded from the Product Library and are changed to "Unknown product" in the orders.
Product page = OOPS, downloading gives "Auth expired" or "The server experienced an error: 2516726930425618858"
https://www.daz3d.com/english-village-pub
https://www.daz3d.com/peanut-cactus--flowering-cacti
https://www.daz3d.com/betty-stained-glass-lamps
https://www.daz3d.com/tiny-plants--flowering-sea-thrift
https://www.daz3d.com/bathroom-and-household-chemicals-props
https://www.daz3d.com/soldat-outfit-textures
https://www.daz3d.com/dforce-rose-hitches-for-genesis-8-females
https://www.daz3d.com/firefighter-uniform-for-genesis-3-males-and-genesis-2-male-s
https://www.daz3d.com/mixies-thigh-stockings
https://www.daz3d.com/boudoir-poses-for-olympia
Product page found, but unknown product in the order, downloading gives "The server experienced an error: 5279223248766862298"
https://www.daz3d.com/truancy-outfit-for-genesis-2-male-s-textures
We have added those as a follow up to the report.
I just downloaded the peanut cactus without problems, product page still inactive.
EDIT: Very nice product, would be a pitty to lose it for other customers.
I still get "The server experienced an error: 2516726930425618858" when trying to download
I think it would be better if, rather than looking at one at a time, they try to find out what is common among them, what causes the issue, and then correct that. This could go on for ages, and some older things would still fall through the cracks, because not many would be trying to buy them or research them, or download them because they have had a crash on their computers and need to get everything back, etc.
This one is also throwing the same error for me. As well as the image in the Product Library is gone. Obviously I cannot upload a screenshot as proof.
Here's a screenshot, no image and no link to the product page
Something weird is happening between Paypal and Daz, and it doesn't appear to be the normal "You have something that looks like it could be Cuban so we're not going to let this go through at Paypal" thing. (Cart contents in attached image.)
In this case, everything went normally until I got to the screen at Paypal where it says that it's going to return you to Daz to process the order. In this case, it just bounced me back to the cart with a very clearly UNprocessed order. Normally, there's a message on the Daz side that explicitly says, "Your order is being processed", and that didn't appear. I checked at Paypal, and it didn't show any purchase for July 23, so it clearly didn't process at their end either. At least not so far -- I'll check tomorrow and see if I suddenly have two additional purchases of this cart.
I actually had store credit, so I used that to purchase in the end, although I didn't want to work that way, but I also didn't want to lose the special on the cart.
Let me know if you need any more information.
Was able to download truancy outfit and textures addon without problem via DIM. product page still inactive.
Can anyone else confirm?
soldat outfit and textures addon downloaded via DIM without problems, product page still inactive.
EDIT: Same for firefighter uniform via DIM
EDIT: Same for tiny plants sea thrift via DIM
All tested in studio.
My apologies. I just checked with my bank, and something went weird there, so Papal couldn't process the payment properly. It's been fixed, but the problem was mine and not either Daz or Paypal.
It wasn't reported as just those but as a heads up, and we have followed up again today with some other issues. However, as IM and Connect do seem to be working we can't really argue it is an all-hands-on-deck issue so it is probably going to have to wait for the new week, and however long it takes tot rack down and resolve.