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Hot New (Northern) Season, New Sales Thread: Report Issues Here "Reporting Only"

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  • Cris PalominoCris Palomino Posts: 11,390

    Diomede said:

    Problem with large sale wishlist 50% if in cart with 3 featured new releases.  I put 3 random featured new releases in my cart and an item from my wishlist (UltraScenery: Ultimate Guide), but my cart only shows a 30% discount, not 50%.  The product, Ultrascenery: Ultimate Guide, has been in my wishlist for months.  The three featured new releases were chosen from the featured new release area.

    You may have to put in a ticket, since there's no way for me to test (maybe another mod will be able to later) and other items seem to discount appropriately. 

  • Cris PalominoCris Palomino Posts: 11,390

    PerttiA said:

    Diomede said:

    Problem with large sale wishlist 50% if in cart with 3 featured new releases.  I put 3 random featured new releases in my cart and an item from my wishlist (UltraScenery: Ultimate Guide), but my cart only shows a 30% discount, not 50%.  The product, Ultrascenery: Ultimate Guide, has been in my wishlist for months.  The three featured new releases were chosen from the featured new release area.

    It looks like the exclusions under Featured Artists apply to all those discounts "Excludes New Releases and Daz+ Items"
    The "Ultrascenery: Ultimate Guide" is New item.

    Oh, I did see that, Pertti and then forgot as I continued to see if I could check other things that could explain. 

  • DiomedeDiomede Posts: 15,173
    edited January 3

    Cris Palomino said:

    PerttiA said:

    Diomede said:

    Problem with large sale wishlist 50% if in cart with 3 featured new releases.  I put 3 random featured new releases in my cart and an item from my wishlist (UltraScenery: Ultimate Guide), but my cart only shows a 30% discount, not 50%.  The product, Ultrascenery: Ultimate Guide, has been in my wishlist for months.  The three featured new releases were chosen from the featured new release area.

    It looks like the exclusions under Featured Artists apply to all those discounts "Excludes New Releases and Daz+ Items"
    The "Ultrascenery: Ultimate Guide" is New item.

    Oh, I did see that, Pertti and then forgot as I continued to see if I could check other things that could explain. 

    Thanks, Chris and @PerttiA.  Explains it.

    [bother].  sad

    The UltraScenery Guide is on the last page of 'new,' just a few items away from rotating off.    Maxwell Smart has something to say about the situation.

    Post edited by Richard Haseltine on
  • tsroemitsroemi Posts: 2,750

    Hi y'all, same here, none of the wishlist items I tried take the additional account with a featured new release. They're all new items as well. Mods, could you please check with DAZ about this? Thanks! 

  • Cris PalominoCris Palomino Posts: 11,390

    tsroemi said:

    Hi y'all, same here, none of the wishlist items I tried take the additional account with a featured new release. They're all new items as well. Mods, could you please check with DAZ about this? Thanks! 

    Your wishlist items are new items? 

  • tsroemitsroemi Posts: 2,750

    Cris Palomino said:

    tsroemi said:

    Hi y'all, same here, none of the wishlist items I tried take the additional account with a featured new release. They're all new items as well. Mods, could you please check with DAZ about this? Thanks! 

    Your wishlist items are new items? 

    Yes, from the Snowqueen Bundle. I've tried with older ones from the WL, and these do take the additional discount. Could you mabye also convey to DAZ that this searching for extra terms that may or may not be included somewhere on the sales page and may or may not change during the day is a bit tedious and annoying? Don't mean to be gruff, but it just is, and perhaps they're not aware of it really. Marketing can be like that.

    Thanks again!

  • Korpin.SulatKorpin.Sulat Posts: 414
    edited January 3

    "extra terms that may or may not be included somewhere on the sales page and may or may not change during the day"

    Standing ovation. The new, permanent disclaimer should be the standard "sale prices and conditions are subject to change without notice"

     

    Honestly, this has some good elements. But the forethought between setting the sale rules, and the text pertaining to the sale rules, are not in agreement. It makes for a frustrating experience. Which, mind you, the American side of your customer base sleeps through the adjustment and "oops" period, so they're barely affected. But it's already mid-afternoon over here.

    Post edited by Korpin.Sulat on
  • plarffplarff Posts: 269

    Hi all 

    I have been asked to post my cart issue here. Its still happening. My question is where is the link for Customer Support?

    https://www.daz3d.com/forums/discussion/667901/cart-is-not-working?utm_campaign=nav-nov2023&utm_source=navUpdated

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 1,763

    plarff said:

    Hi all 

    I have been asked to post my cart issue here. Its still happening. My question is where is the link for Customer Support?

    https://www.daz3d.com/forums/discussion/667901/cart-is-not-working?utm_campaign=nav-nov2023&utm_source=navUpdated

     https://helpdaz.zendesk.com/hc/en-us

    Make sure you are logged in there, and after you submit the form make sue you get the automated email confirmation. If you don't get the email, you need to resubmit.

  • Rod Wise DriggoRod Wise Driggo Posts: 2,212

    Cris Palomino said:

    background said:

    A 'new' item today 'Washtub' has no vendor. This was previously available at Renderosity by Pamawo when it was called 'Washtub for Ds'. It would be nice if there was some indication in the store that this is not really a new product, to avoid confusion.

    Probably cuz it's debuting here. 

    Sure. But it would be a nice customer service to indicate such things with a short info like "Item was previously sold elsewhere". Have the Rendo-version of this. Seems to be quite similar minus a couple of additional poses which have been added to the DAZ-version.

  • WonderlandWonderland Posts: 6,890

    Where is the Puppy Add-On? When I click, it just goes to a bunch of older dog items. 

  • Cris PalominoCris Palomino Posts: 11,390

    Rod Wise Driggo said:

    Cris Palomino said:

    background said:

    A 'new' item today 'Washtub' has no vendor. This was previously available at Renderosity by Pamawo when it was called 'Washtub for Ds'. It would be nice if there was some indication in the store that this is not really a new product, to avoid confusion.

    Probably cuz it's debuting here. 

    Sure. But it would be a nice customer service to indicate such things with a short info like "Item was previously sold elsewhere". Have the Rendo-version of this. Seems to be quite similar minus a couple of additional poses which have been added to the DAZ-version.

    Will pass it on. 

  • Richard HaseltineRichard Haseltine Posts: 100,990

    Wonderland said:

    Where is the Puppy Add-On? When I click, it just goes to a bunch of older dog items. 

    That is it, just as the plant and pose add-on options are groups of plants and poses you can pick from.

  • WonderlandWonderland Posts: 6,890

    Richard Haseltine said:

    Wonderland said:

    Where is the Puppy Add-On? When I click, it just goes to a bunch of older dog items. 

    That is it, just as the plant and pose add-on options are groups of plants and poses you can pick from.

    Thats disappointing and misleading... It makes it look like there's a new actual puppy morph add-on. They need to rewrite the text. 

  • plarffplarff Posts: 269

    miladyderyni_173d399f47 said:

    plarff said:

    Hi all 

    I have been asked to post my cart issue here. Its still happening. My question is where is the link for Customer Support?

    https://www.daz3d.com/forums/discussion/667901/cart-is-not-working?utm_campaign=nav-nov2023&utm_source=navUpdated

     https://helpdaz.zendesk.com/hc/en-us

    Make sure you are logged in there, and after you submit the form make sue you get the automated email confirmation. If you don't get the email, you need to resubmit.

    Will do thank you 

  • IgIg Posts: 30

    I'm seeing an inconsistency in the way todays discounts are being calculated for DO and non-DO items, which I don't understand.

    Example cart attached with DO item Zak 9 HD Pro Bundle and non-DO item Frida Viking Outfit. Both of them have been in my wishlist since last year and I also have a featured new release in the cart for $13.97.

    Frida Viking Outfit is $11.48
    -30% (New Year Wishlist Sale)      = $8.04
    -40% (Small Sale Featured Artist)  = $4.82
    -40% (Small Sale Wishlist)         = $2.89
    As this is the price in the cart, I assume the Wishlist discounts are supposed to be stacking.

    Zack 9 HD Pro Bundle is $68.25
    -30% (New Year Wishlist Sale)      = $47.78
    -50% (Small Sale Daz Original)     = $23.89
    -40% (Small Sale Wishlist)         = $14.33
    This is $17.20 in the cart and I can't work out why.

    Can anyone help to explain it or is this an error?

    Thanks.

    Cart.jpg
    697 x 539 - 108K
    Prices.jpg
    1232 x 815 - 231K
  • Robert FreiseRobert Freise Posts: 4,447

    Rod Wise Driggo said:

    Cris Palomino said:

    background said:

    A 'new' item today 'Washtub' has no vendor. This was previously available at Renderosity by Pamawo when it was called 'Washtub for Ds'. It would be nice if there was some indication in the store that this is not really a new product, to avoid confusion.

    Probably cuz it's debuting here. 

    Sure. But it would be a nice customer service to indicate such things with a short info like "Item was previously sold elsewhere". Have the Rendo-version of this. Seems to be quite similar minus a couple of additional poses which have been added to the DAZ-version.

    +1 

  • DiomedeDiomede Posts: 15,173

    Diomede said:

    Cris Palomino said:

    PerttiA said:

    Diomede said:

    Problem with large sale wishlist 50% if in cart with 3 featured new releases.  I put 3 random featured new releases in my cart and an item from my wishlist (UltraScenery: Ultimate Guide), but my cart only shows a 30% discount, not 50%.  The product, Ultrascenery: Ultimate Guide, has been in my wishlist for months.  The three featured new releases were chosen from the featured new release area.

    It looks like the exclusions under Featured Artists apply to all those discounts "Excludes New Releases and Daz+ Items"
    The "Ultrascenery: Ultimate Guide" is New item.

    Oh, I did see that, Pertti and then forgot as I continued to see if I could check other things that could explain. 

    Thanks, Chris and @PerttiA.  Explains it.

    [bother].  sad

    The UltraScenery Guide is on the last page of 'new,' just a few items away from rotating off.    Maxwell Smart has something to say about the situation.

    update - if you have had the UltraScenery Ultimate Guide in your wishlist, with the advancing of one day, it is no longer considered 'new' and is now part of the 'Build Your Own Sale.'  Yay.

     

    update ultrascenery guide now part of build your own sale.png
    972 x 408 - 45K
  • lachilachi Posts: 86

    I have noticed that there are plenty assets where the links between the main product and the add-on seems to be broken or missing.

    Most recent example I found: https://www.daz3d.com/dforce-rebirth-outfit-textures and https://www.daz3d.com/dforce-rebirth-outfit-for-genesis-8-and-81

     

    And some I own: 

    https://www.daz3d.com/versatility-for-pullover-dress > https://www.daz3d.com/dforce-pullover-dress-for-genesis-8-and-81-females

    https://www.daz3d.com/dForce-27-hours-outfit-textures > https://www.daz3d.com/dforce-27-hours-for-genesis-8-males

     

    Maybe there is a way to check all assets for broken or missing links? I guess it's not that simple if the product names are not matching but comparing likelyness of the name could help.

  • DripDrip Posts: 1,193

    On today's sale, the "View All Artists" button at the bottom of the page leads to
    https://www.daz3d.com/rockin-artist-stores#index=0&order=popular^1&filtered=1
    which should be
    https://www.daz3d.com/fashionable-artists#index=0&order=popular^1&filtered=1

     

  • Cris PalominoCris Palomino Posts: 11,390

    Drip said:

    On today's sale, the "View All Artists" button at the bottom of the page leads to
    https://www.daz3d.com/rockin-artist-stores#index=0&order=popular^1&filtered=1
    which should be
    https://www.daz3d.com/fashionable-artists#index=0&order=popular^1&filtered=1

     

    Inquiry sent. 

  • BlueFingersBlueFingers Posts: 904

    CHB Phillippa for Genesis 9 is on sale in the Featured Artist section in the Massive Doorbuster Flashback page, it does not get the 50% off as advertised nor the extra discount when adding a 'Doorbuster'-New Release, nor the 50% for the wishlist sale (even though being on my wishlist prior to today).

    I'd like to buy it with the 12-hour Special Deal coupon I received, any chance it'll be resolved before noon Daz-time?

  • Cris PalominoCris Palomino Posts: 11,390
    edited January 8

    BlueFingers said:

    CHB Phillippa for Genesis 9 is on sale in the Featured Artist section in the Massive Doorbuster Flashback page, it does not get the 50% off as advertised nor the extra discount when adding a 'Doorbuster'-New Release, nor the 50% for the wishlist sale (even though being on my wishlist prior to today).

    I'd like to buy it with the 12-hour Special Deal coupon I received, any chance it'll be resolved before noon Daz-time?

    I filtered the featured artists selection page and didn't see cherubit listed. 

    Post edited by Cris Palomino on
  • BlueFingersBlueFingers Posts: 904

    Cris Palomino said:

    BlueFingers said:

    CHB Phillippa for Genesis 9 is on sale in the Featured Artist section in the Massive Doorbuster Flashback page, it does not get the 50% off as advertised nor the extra discount when adding a 'Doorbuster'-New Release, nor the 50% for the wishlist sale (even though being on my wishlist prior to today).

    I'd like to buy it with the 12-hour Special Deal coupon I received, any chance it'll be resolved before noon Daz-time?

    I filtered the featured artists selection page and didn't see cherubit listed. 

    Not sure what happened, somehow I got this url in the mix when going through all the sales options, i have no clue how I got it: https://www.daz3d.com/rockin-artist-stores#index=0&order=popular^1&filtered=1

    Anyway, seems the item is not on offter, sorry for the confusion.

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 1,763

    The Product Filters on my Wishlist page are showing nested now, which means a lot of the artists, genres, etc. can't be seen on a tablet. 

     

  • Cris PalominoCris Palomino Posts: 11,390

    miladyderyni_173d399f47 said:

    The Product Filters on my Wishlist page are showing nested now, which means a lot of the artists, genres, etc. can't be seen on a tablet. 

     

    Can you screenshot and what kind of tablet? I'm ok on an iPad. 

  • fixmypcmikefixmypcmike Posts: 19,583

    Is the Daz Original Mega Sale supposed to include all DO's (except Daz+, and maybe new)?  It doesn't, but the criteria aren't clear.  For example, Contemplation Pool | Daz 3D isn't.

  • ElorElor Posts: 1,512

    The Shop Now button under '50% off thousands of Daz Plus Items When you buy any New Release over $5' leads to this page with ~5500 items:

    https://www.daz3d.com/daz-plus-mega-deals

  • NorthOf45NorthOf45 Posts: 5,492

    I see only about 2/3 of the remaining DO's (for me) in the Mega sale pages.

  • fixmypcmikefixmypcmike Posts: 19,583

    NorthOf45 said:

    I see only about 2/3 of the remaining DO's (for me) in the Mega sale pages.

    If my figures are correct, I get:

    16,641 DOs I don't own (Artist = Daz Originals)

    -3,861 DAZ+ (there are a few hundred DAZ+ items that aren't DO's)

    -8,934 items in daz original mega sale | Daz 3D

    ===========

     3,846 items unaccounted for

     

This discussion has been closed.