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Great idea.
Response deleted.
I'm sorry you feel it's a bother to send me your feedback in any format. I take all of your comments and the others comments seriously, regardless of whether its in the forums, to customer service or elsewhere. I don't consider anyone who takes the time to send in an email to be random at all, but to instead be incredibly gracious in giving their time to help us improve the Daz experience for them and others.
Response deleted.
Especially since we've all been told Daz does not consider the forums representative of the general Daz userbase's satisfaction. Daz needs to get that data from SP subscribers outside the forums too, if for no other reason than to verify their assumptions those other quiet customers are actually satisfied.
Actually you said "A survey means they take the answers seriously" which suggests you believe if we don't do a survey we don't take your answers seriously which couldn't be further from the truth. As I explained, I take all of our customers seriously regardless of the format. Sometimes quantitative metrics, sometimes qualitative metrics - for example I know that search has been a frustration point for many of you, not because you spend less (or even use the store search less - customers didn't quantitively)) but because you have written into customer service and the forums. Hence, we had a major update last week and will have more coming soon.
Regardless, this is a silly thing to argue about. I'd appreciate any feedback you or others have to give me, in whatever format - be it a sonnet, a haiku, an email, DM, or more.
Response deleted.
Hi, and thanks for responding. I still can't post to the gallery, and sent you a message with the help ticket #. I *just* got a response saying they've reported the issue to the webteam; but, yeah, if there's any other way to submit my entry I'd be super grateful!
In my experience, it matters less whether an individual customer service employee cares about a customers opinion of a policy or product, than whether corporate does. Whether you care about user feedback does not matter unless you can convince the people who make decisions that these aren't a few one off complaints by a minority of Daz users in the forums. I think it's fair to assume hard metrics are more likely to be taken seriously, especially when a good portion of the debate in this thread has focused on whether the forum users are representative of the rest of the users. But if you're interested qualitative feedback and believe it will make a difference to Daz corporate, reactions to Brooke's reveal start here, the "freebie" is a page or two before.
That said, I would also question whether being unable to find products in the store truly did not affect sales. How would that work? Can't buy what you can't find (certainly worked that way for me, personally). Seems likely that's why the store search got fixed, and forum search has been useless for years. I'm not trying to be mean, it just genuinely hasn't produced relevant results for years. Although, I'm sure everyone still appreciates store search getting fixed.
I don't buy too much on day one (other than 'gotta-have-now!' toys like 'Ghost Dynamics'), but I will at least look at the bundle and what add-on toys and offers they have. $30-50 off on five groups leads me to seeing if they have any I've marked as 'would be nice to have'. I'd throw it all in the cart and add whatever coupons were in play and see what the damage was. If I was saving +80% then I'd have to think real hard on it (somethings letting fate decide by flipping coins!)
Between the freebies and chasing sales I've been spending 6-7 cents to the full-value dollar, so Idon't think a 'gotta-have-that-now!' every so often will kill my average. ;-)
+1 Well said.
...
the sun’s heat strengthens
shoots of Wednesday’s plants render
Behold! Seasons pass
So the Season Pass has exceeded expectations in sales and there will definitely be another one. In the meantime, lots of Daz regular buyers are angry with Daz, some cancelling PC+ subscriptions, others going on a buying strike, others just so upset in the forums that the topic continues to stay on top. But all that matters is that sales exceeded expectations. Daz may discover that we are more than “forumites,” we are customers who have invested a lot of money in their company and when we stop shopping here, I don’t think the Season Pass holders will make up the difference,
On top of everything else, product quality has gone down, issues often take over 6 months to fix (Zilpha anyone? Duplicate formula error?) and usually I wait too long to test out products but now I’m trying to test out as much as I can during those 30 days and returning the duds. I’m returning several low quality products purchased during March Madness and have barely purchased anything since then. Daz may be making better sales than expected from the Season Pass, but losing some its core consistent customers.
Not at all, to reiterate what I said - the forum feedback is one piece of the puzzle. That's not dismissing the comments made in these threads, but it would be odd for us to say, we're abandoning the idea totally, because some users on the forum didn't like it - despite sales saying otherwise. Has the forum thread given us some ideas for the future, sure.. does it give us a challenge on how to engage those that don't like the idea.. yes. Do we realize we can't please everyone? Always.
It's worth remembering that the SP is also just one promotion, it's not set in stone, it's not the only sale that will run.. so if it's not of interest, again, that's fine.
As always, I try to provide some perspective from this side of the desk, that's all.
I think the essence of what has been raised as arguments is that the sales of the current SP, even if it was way better than expected, may not reflect customer satisfaction WITH the current SP.
Without knowing what is potentially in, some customers took the leap and went for the SP. Fine. With no option to return the SP for a refund, you cannot really tell from the CURRENT sale of the SP how a FUTURE SP will perform. The only way to get that is some kind of measurable, targeted feedback. E.g. one poll to all SP holders on their opinion on the SP. Another poll to a subset of the non-SP holders asking what held them off from buying the SP. Then you do have some metrics to base future assumptions on.
Btw. telling the forum users that they are basically irrelevant is short of an insult.
I dont understand how that conclusion can be drawn, given how much of my own personal time I spend on here trying to engage with people (and the time the forum mods spend too). I get that people are frustrated that their opinion isn't more widely/universally accepted, but still.. if we didn't care about the forum users we would either stop posting in here altogether, or just close the forums down.
Not really, just telling us where we place in things. I actually prefer that to being told our every suggestion is given careful consideration - while in fact being completely ignored. (had that at one place I worked, we caught the boss' PA dumping the suggestion boxes straight into the trash can. ;-) )
@daz_Jessica If you are making the first Season Pass contest a members only event, then you should make all season pass contests members only. By changing the rules and stipulations for season pass you are only going to cause more of what you are seeing in this thread. If the season pass is being treated like the PC+ club where only members can enter contests then the season pass contests should be treated the same to prevent confusion and discontent. You should also consider giving the season pass it's own section in the forums so that season pass members have their own area like the PC+ members.
That and that they announce the winners on Facebook (Really guys?!) is exactly the reason why I would never ever partake in any contest or whatever hold by DAZ Productions. Inc.
And why the heck I hear NFT ringing in my head???
Well, I'm not sure there's a need for a survey right now. From Daz's point of view the only important metric will be whether people who bought the first SP buy a second SP. Some people will fall prey to the Gambler's Fallacy, hoping that their next bet will turn out better than their last. If they were to survey purchasers, there wouldn't be any point until the season has run it's course, anyway. There has already been at least one additional discount (on some vehicles) available to SP buyers, so there may be more of that to sweeten the SP deal.
I can't say I'm surprised that the SP has been popular. Gambling is pretty popular generally, and it's even more popular in these times when people can't go out and do fun stuff like we used to. Crypto and weird stocks are a gamble and they're popular.
I´ve given it a try. Because I thought it couldn't get any worse than the last bundles. (not the pro bundles)
And I was right, but it didn't get any better from my point of view either.
If it continues this way, it will be my last Season Pass.
Gambling is no fun if you know right before your bet that you will be the looser.
And that refers to the Season Pass AND the last bundles.
The ones with the stuff in it I already own, getting a discount resembling one item I already own - but I own 2 or 3 of them.
Now feel free to take this feedback and build questions for a survey.
I appreciate your interaction Jack. I think some of us are kind of flabbergasted that so many are willing to plunk down $150 for mystery products. I've been here almost twenty years and buy nearly every core character yet I would never buy a product unseen. I suppose in our niche hobby new ways to sell product is vitally important and there is definitely a segment of consumers that will gamble on Passes like yours so I dont't have an issue with it. However, Daz has definitely been going a different direction the last six months or so and it has not been subtle and not all has been for the better.
+100
Very interesting. Last night around 11:30pm Utah time, I submitted an entry into the contest and it is not under the seasonpass category now, yet it was there after I submitted it. I triple checked because I wanted to make sure I got it in on time. Now when I click on edit, the seasonpass tag is taken off as well as the seasonpass category. I guess if you're vocal about being dissatisfied with the pass, they take you out of the contest?
Two hours ago or so, it was still there. I could not resist and have taken a look at the entries.
I don't know what the Season Pass is supposed to be. The lack of information sharing, we have come to expect from Daz... but to sell a SP in the future, there ought to be a fundamental change in the way Daz shares information.
Give us more information up-front.
Let us make informed choices about the SP as customers, especially as long-standing customers.
None of us like the lack of information-sharing, but the lack of info around the SP is especially bad.
Brooke is an example of what was wrong about the Business-As-Usual Daz method/lack of information, IMO.
BAU Daz information scarcity forced a lot of hard choices about the Season Pass onto people.
Simply moving a unit of SP isn't necessarily a "win", IMO.
Maybe you sold a bunch of units, but if we had known who the SP characters would be, do you think we would have invested in the SP?
And if not (i.e. if more information would have sold fewer SPs), then why push the SP on us? (That tells Daz-ites something about yourselves and your relationship with customers, IMO.)
Instead, if more information about the base characters would have sold the SP to more people, then that means you delivered value to the customers above what we wanted.
Without knowing what is ahead in the SP characters, I can't know what the answer to that question would be.
Looking at Brooke alone? I would suggest that more information about the SP characters would have sold fewer SPs (and I don't dislike Brooke).
Phew, thank you for confirming that it was, in fact, there. I appreciate that.
Where is the contest?